Category: Customer Service

LiveChat Takes Support Mobile with iPad App

LiveChat Takes Support Mobile with iPad App

Multi-platform mobile support lets ecommerce sales and support teams keep tabs on and assist website visitors on the go.

July 15, 2011 | 0 Comments More
Digital Peace of Mind

Digital Peace of Mind

If you’ve ever had trouble transferring photos from your Blackberry to your PC, or connecting your work laptop to your WiFi at home, you’re not alone. With all of the latest technological gizmos and gadgets available on store shelves, even the least tech-savvy folks can experience a level of connectivity unimaginable a decade or two [...]

April 29, 2011 | 0 Comments More
Boosting Consumer Confidence in Tough Times

Boosting Consumer Confidence in Tough Times

Today’s risk-averse consumers can feel secure in the knowledge that, if they dislike an item or service, they won’t lose their money.

March 3, 2011 | 0 Comments More
Ditch the Frustration! Keys to Better Customer Service

Ditch the Frustration! Keys to Better Customer Service

Ever had to wade through scores of automated voice prompts without any way to reach a live customer service representative? Tired of enduring decade-long hold times? Sick of being asked for your account number umpteen times after multiple transfers, only to be accidentally disconnected?

February 18, 2011 | 1 Comment More
12 Savvy Sources to Boost Your Customer Service

12 Savvy Sources to Boost Your Customer Service

When business is slow, it’s easy to think customers have moved to cheaper products or decided to do without the services you offer. In truth, the most likely reason is the quality of service they received.

December 14, 2010 | 0 Comments More
Reward Cards Build Loyalty & Revenue

Reward Cards Build Loyalty & Revenue

Regardless of your chosen profession or industry, referrals are always one of the most powerful and reliable ways to earn new business and expand your market reach.

November 30, 2010 | 0 Comments More
Robert Bloom Introduces Us to the New Experts

Robert Bloom Introduces Us to the New Experts

For the first time ever, Internet empowered customers – aka the “New Experts” – are in control.

September 10, 2010 | 0 Comments More
Superior Service Scores Big with Customers

Superior Service Scores Big with Customers

By going the extra mile for our customers, by being there when they need us, we will keep them as loyal customers for a long, long time.

August 25, 2010 | 0 Comments More
Business to Business Sales: Converting Prospects into Customers

Business to Business Sales: Converting Prospects into Customers

Understanding how price is linked to value can help your company position its products and services to garner the attention of prospective customers.

August 20, 2010 | 0 Comments More
Creative Incentives Increase Retention and Gains

Creative Incentives Increase Retention and Gains

Companies need to find ways to improve customer service while drawing in new customers and keeping old ones.

July 12, 2010 | 0 Comments More
Marketing and Vanity Don’t Mix

Marketing and Vanity Don’t Mix

Customers don’t care about your company and what makes it better — the only really care about how your products and services can satisfy their needs.

June 24, 2010 | 0 Comments More
How to Inspire Word of Mouth with Customer Service – (VIDEO)

How to Inspire Word of Mouth with Customer Service – (VIDEO)

Make customer relationships personal, and set clear expectations for online interactions.

June 23, 2010 | 1 Comment More
6 Marketing Tips Help Tech Businesses Increase Revenue in 2010

6 Marketing Tips Help Tech Businesses Increase Revenue in 2010

Wasteful marketing can be a real drain on a businesses’ budget.

January 25, 2010 | 1 Comment More
BoldChat Basic Offers Powerful Live Chat for SMBs

BoldChat Basic Offers Powerful Live Chat for SMBs

Small e-Businesses benefit from a powerful set of live chat features, including proactive chat invites, reporting capabilities and benchmarking.

November 24, 2009 | 0 Comments More
Doddle Makes VoIP Easy as Pulling Up a Website

Doddle Makes VoIP Easy as Pulling Up a Website

Internet telephone takes a new technological turn with Doddle, where businesses can give their website a new voice by allowing their visitors to call.

November 10, 2009 | 0 Comments More
Incentives & Brand Loyalty: A Winning Combination

Incentives & Brand Loyalty: A Winning Combination

Imagine if your customers felt compelled to purchase from you. How might that change your business, and your bottom line?

October 19, 2009 | 0 Comments More
Connecting Through Conflict: Five Ways Great Connectors Turn Angry Clients into Happy Ones

Connecting Through Conflict: Five Ways Great Connectors Turn Angry Clients into Happy Ones

When conflict arises, well, that’s when “connectors” truly earn their stripes.

October 15, 2009 | 0 Comments More



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