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Superior Service Scores Big with Customers

Superior Service Scores Big with Customers

By going the extra mile for our customers, by being there when they need us, we will keep them as loyal customers for a long, long time.

Business to Business Sales: Converting Prospects into Customers

Business to Business Sales: Converting Prospects into Customers

Understanding how price is linked to value can help your company position its products and services to garner the attention of prospective customers.

Creative Incentives Increase Retention and Gains

Creative Incentives Increase Retention and Gains

Companies need to find ways to improve customer service while drawing in new customers and keeping old ones.

The Virtue of Ethics

The Virtue of Ethics

With the advent of leadership approaches such as Servant Leadership, virtue ethics is making a comeback worthy of Elvis in ’68.

Marketing and Vanity Don’t Mix

Marketing and Vanity Don’t Mix

Customers don’t care about your company and what makes it better — the only really care about how your products and services can satisfy their needs.

How to Inspire Word of Mouth with Customer Service – (VIDEO)

How to Inspire Word of Mouth with Customer Service – (VIDEO)

Make customer relationships personal, and set clear expectations for online interactions.

6 Marketing Tips Help Tech Businesses Increase Revenue in 2010

6 Marketing Tips Help Tech Businesses Increase Revenue in 2010

Wasteful marketing can be a real drain on a businesses’ budget.

BoldChat Basic Offers Powerful Live Chat for SMBs

BoldChat Basic Offers Powerful Live Chat for SMBs

Small e-Businesses benefit from a powerful set of live chat features, including proactive chat invites, reporting capabilities and benchmarking.

Doddle Makes VoIP Easy as Pulling Up a Website

Doddle Makes VoIP Easy as Pulling Up a Website

Internet telephone takes a new technological turn with Doddle, where businesses can give their website a new voice by allowing their visitors to call.

Incentives & Brand Loyalty: A Winning Combination

Incentives & Brand Loyalty: A Winning Combination

Imagine if your customers felt compelled to purchase from you. How might that change your business, and your bottom line?

Connecting Through Conflict: Five Ways Great Connectors Turn Angry Clients into Happy Ones

Connecting Through Conflict: Five Ways Great Connectors Turn Angry Clients into Happy Ones

When conflict arises, well, that’s when “connectors” truly earn their stripes.

Distinguish Yourself With Personal Branding

Distinguish Yourself With Personal Branding

Personal branding is about presenting yourself in the best possible light. To do this, nonverbal communication is just as important as verbal communication.

Loyalty Programs Build Relationships & Business

Loyalty Programs Build Relationships & Business

A number of small businesses have found ways to build customer loyalty without a large financial investment.

Starting a Business — 4 Simple Rules

Starting a Business — 4 Simple Rules

The simple path to prosperity is to keep the money you have and make more whenever you can.

Attraction Marketing – What Can You Give of Value?

Attraction Marketing – What Can You Give of Value?

A key element of attraction marketing includes providing something of value — a gift.

Attraction Marketing – The Marketer Must Be Attractive

Attraction Marketing – The Marketer Must Be Attractive

A key element in attraction marketing, then, is being an attractive giver.

Why You Won’t Sleep Tonight Until You Discover 5 Secrets to Gain New Customers

Why You Won’t Sleep Tonight Until You Discover 5 Secrets to Gain New Customers

Marketing your business is even more important than ever if you want to succeed in challenging economic times.

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