Category: Customer Service
LiveChat Takes Support Mobile with iPad App
Multi-platform mobile support lets ecommerce sales and support teams keep tabs on and assist website visitors on the go.
Digital Peace of Mind
If you’ve ever had trouble transferring photos from your Blackberry to your PC, or connecting your work laptop to your WiFi at home, you’re not alone. With all of the latest technological gizmos and gadgets available on store shelves, even the least tech-savvy folks can experience a level of connectivity unimaginable a decade or two [...]
Boosting Consumer Confidence in Tough Times
Today’s risk-averse consumers can feel secure in the knowledge that, if they dislike an item or service, they won’t lose their money.
Ditch the Frustration! Keys to Better Customer Service
Ever had to wade through scores of automated voice prompts without any way to reach a live customer service representative? Tired of enduring decade-long hold times? Sick of being asked for your account number umpteen times after multiple transfers, only to be accidentally disconnected?
12 Savvy Sources to Boost Your Customer Service
When business is slow, it’s easy to think customers have moved to cheaper products or decided to do without the services you offer. In truth, the most likely reason is the quality of service they received.
Reward Cards Build Loyalty & Revenue
Regardless of your chosen profession or industry, referrals are always one of the most powerful and reliable ways to earn new business and expand your market reach.
Robert Bloom Introduces Us to the New Experts
For the first time ever, Internet empowered customers – aka the “New Experts” – are in control.
Superior Service Scores Big with Customers
By going the extra mile for our customers, by being there when they need us, we will keep them as loyal customers for a long, long time.
Business to Business Sales: Converting Prospects into Customers
Understanding how price is linked to value can help your company position its products and services to garner the attention of prospective customers.
Creative Incentives Increase Retention and Gains
Companies need to find ways to improve customer service while drawing in new customers and keeping old ones.
Marketing and Vanity Don’t Mix
Customers don’t care about your company and what makes it better — the only really care about how your products and services can satisfy their needs.
How to Inspire Word of Mouth with Customer Service – (VIDEO)
Make customer relationships personal, and set clear expectations for online interactions.
6 Marketing Tips Help Tech Businesses Increase Revenue in 2010
Wasteful marketing can be a real drain on a businesses’ budget.
BoldChat Basic Offers Powerful Live Chat for SMBs
Small e-Businesses benefit from a powerful set of live chat features, including proactive chat invites, reporting capabilities and benchmarking.
Doddle Makes VoIP Easy as Pulling Up a Website
Internet telephone takes a new technological turn with Doddle, where businesses can give their website a new voice by allowing their visitors to call.
Incentives & Brand Loyalty: A Winning Combination
Imagine if your customers felt compelled to purchase from you. How might that change your business, and your bottom line?
Connecting Through Conflict: Five Ways Great Connectors Turn Angry Clients into Happy Ones
When conflict arises, well, that’s when “connectors” truly earn their stripes.
